Refund and Cancellation Policy

Last updated: 10 October 2026

14 days, no questions asked. If a paid plan is not for you, tell us within 14 days of your first payment and we refund it in full. You can also cancel at any time. The details are below.

Cancelling

Sign in, open Billing and choose Manage billing. You can cancel there yourself, change between Pro and Agency, update your card and download invoices. You do not need to contact us. Depending on the option you choose, access ends at once or at the end of the period you have already paid for, and your account moves to the free plan. Nothing more is charged after you cancel.

Refunds

• 14 days, no questions asked. If you are not happy with Pro or Agency, write to us within 14 days of your first payment for that plan and we will refund it in full. You do not need to give a reason, and we will not ask for one.
• Mistakes. If you were charged twice, charged after you cancelled, or charged an amount different from the one you saw at checkout, we will refund the extra amount.
• Renewals. Renewal payments are not refunded after the fact, because you can cancel before they happen. If you forgot and tell us promptly, write to us and we will look at it fairly, especially if you have not used the service since it renewed.
• Where the law gives you more. Nothing here limits any refund or cancellation right that the law of your country gives you.

How to ask

Email us from the address on your account and say which payment it is about. We reply within a few working days. Refunds go back to the card or method you paid with through Dodo Payments, our merchant of record, and usually show up within 5 to 10 working days depending on your bank. A refunded plan moves to the free plan.

Disputes with your bank

Please write to us first; it is faster than a chargeback and we will try to put things right. If a payment is disputed with your bank, we may move the account to the free plan until it is settled.

The free plan

The free plan costs nothing, so there is nothing to refund. You can stop using it or delete your account at any time (see the Privacy Policy).

Contact

Questions about this page, or a request about your data: [email protected]. We answer within a few working days.

OnlyAI Matters, Bangalore, India.

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